What is the appropriate way to respond to a resident who is exhibiting signs of anxiety or agitation?

Responding to a resident who is showing signs of anxiety or agitation requires a compassionate and measured approach. Speaking softly and reassuring the resident helps to create a calming environment, which is essential in de-escalating the situation. This method conveys empathy and understanding, allowing the resident to feel heard and supported, which can significantly reduce their anxiety.

Calm verbal communication can help to lower the resident's stress levels by providing a sense of security. It encourages trust and can help the resident express what they are feeling, fostering a feeling of safety. Being calm yourself also sets an example, showing the resident that they are in a safe space. This supportive interaction cultivates a therapeutic relationship, which is vital in long-term care settings.

In contrast, ignoring the behavior might worsen the resident's feelings of agitation since they may feel neglected or unimportant. Raising your voice could increase their anxiety instead of calming them down, as it may be perceived as threatening or aggressive. Calling for help might be necessary in certain situations but should be a last resort, especially if immediate calming actions can be taken first. The priority in these situations is to provide reassurance and a calming presence to the resident.