What is a recommended way to deal with challenging behavior in residents?

Using a calm approach and identifying triggers for behavior is an essential strategy in managing challenging behavior in residents. This method recognizes that certain behaviors are often responses to specific situations or stressors. By maintaining a calm demeanor, nursing assistants can create a safe environment that encourages communication and understanding. Identifying the triggers allows caregivers to anticipate and mitigate situations before they escalate, ultimately fostering a more positive interaction. This approach promotes trust and helps the resident feel more secure, which can reduce anxiety and challenging behavior.

On the other hand, confronting the resident aggressively can lead to increased agitation and potentially escalate the situation. Avoiding all interaction can leave the resident feeling neglected and unsupported, which may worsen their behavior. Reporting the incident without taking further steps might not address the root of the problem, leaving both the resident and staff without a resolution to the underlying issues contributing to the behavior.